Contractor Terms & Conditions
Last updated: June 2025.
Notice
Plentific Contractor Terms & Conditions
These are the terms under which Plentific Limited (company number 08275972) whose registered office is 3rd floor, Yarnwicke, 119–121 Cannon St, London, EC4N 5AT, (VAT registration number GB162348022) (‘Plentific') provides services to you, the professional tradesperson registered with Us (‘Contractor’).
Terms
1 INTRODUCTION
1.1. THESE PLENTIFIC CONTRACTOR TERMS & CONDITIONS (THE "AGREEMENT") CONTAIN THE TERMS AND CONDITIONS THAT GOVERNS THE RELATIONSHIP BETWEEN PLENTIFIC AND A CONTRACTOR WHEN THEY ACCESS AND USE ANY ELEMENT OF PLENTIFIC’S WEB APPLICATION AT https://app.plentific.com (THE ‘PLATFORM’) OR PROVIDE SERVICES TO CLIENTS (“SERVICES”). BY REGISTERING FOR OR USING THE PLATFORM, CONTRACTOR AGREES TO BE BOUND BY THE TERMS OF THIS AGREEMENT, INCLUDING ANY OF OUR POLICIES THAT RELATE TO USING THE PLATFORM OR MARKETPLACE, WHERE APPLICABLE. FOR THE AVOIDANCE OF DOUBT, PLENTIFIC DOES NOT ACT AS AGENTS ON BEHALF OF CLIENTS. PLENTIFIC’S ROLE IS TO PROVIDE ACCESS TO THE PLATFORM, WHICH INCLUDES THE MARKETPLACE THAT ENABLES CLIENTS TO MATCH CONTRACTORS TO LEADS THEY ADVERTISE ON THE MARKETPLACE. PLENTIFIC IS NOT A PARTY TO ANY CONTRACT BETWEEN THE CLIENT AND CONTRACTOR. OTHER THAN THIS AGREEMENT THAT SPECIFICALLY COVERS THE SERVICES PLENTIFIC PROVIDES CONTRACTOR, ALL CONTRACTUAL OBLIGATIONS AND AGREEMENTS ARE SOLELY BETWEEN THE CLIENT AND CONTRACTOR.
2 REGISTERING TO THE PLATFORM
2.1. By registering to have access to the Platform, Contractor confirms the individual entering this Agreement on behalf of Contractor has the necessary right, power and authority to enter into this Agreement with Plentific and bind Contractor to carry out their obligations under this Agreement.
2.2. As specified in this Agreement, certain clauses shall not apply to Appointed Contractors when providing Services to their introducing Client, whilst using the Marketplace. Where an Appointed Contractor uses the Marketplace to provide Services to other Clients, this Agreement shall fully apply to the Appointed Contractor as it does to Contractors.
2.3. Contractor must comply with the following policies, which form part of the Agreement:
and can be viewed by clicking on the relevant links.
2.4. To be able to have access to the Platform, Contractor will be asked to provide Plentific with relevant information and documentation for verification purposes.
2.5. Plentific may collect information about Contractor and their performance under this Agreement, and disclose it to tax or other governmental authorities as required by law or to fulfil Plentific’s legal obligations.
2.6. Plentific reserves the right, at any time, at its sole discretion, to conduct random due diligence checks on Contractors. These checks may be performed directly by Plentific or through independent third parties. The scope of these checks may include, but is not limited to, the following:
2.6.1. Health and safety audits to ensure compliance with applicable standards and regulations;
2.6.2. Random verification checks to confirm that Contractor maintains a clean Disclosure and Barring Service (DBS) record for all staff members and sub-contractors working on Jobs on their behalf;
2.6.3. Enquiries with credit reference agencies or other relevant entities deemed necessary by Plentific to verify the accuracy and reliability of any information provided by a Contractor.
2.7. The clauses in this section are designed to ensure that Plentific can effectively assess and verify the credentials and reliability of Contractors, thereby maintaining the integrity and quality of its services. However, Plentific is not responsible for verifying Appointed Contractors when they join the Marketplace solely to provide Services to their introducing Client.
2.8. Plentific may offer Trial Features at its discretion. Trial Features are provided "as-is" and can be revoked or become chargeable at any time. Contractor assumes all risks when using Trial Features, and Plentific holds no Liability for Trial Features.
2.9. Contractor gives Plentific permission to use, display and publish Contractor’s content, data or information to operate, improve and market Plentific’s services worldwide, without charge.
2.10. Contractor agrees Plentific may advertise and promote Contractor’s use of the Platform. This includes, but is not limited to, Plentific’s use of Contractor’s name, logo and any other identifying marks used by Contractor.
3 THE MARKETPLACE
3.1. From time to time, while Contractor’s account is active under the Marketplace, Plentifc will notify Contractor of available Leads. By paying the specified number of Service Credits for a Lead (‘Bid Price’), Contractor can express interest in the Lead.
3.2. To express interest in a Lead, Contractor will click "Get the lead" tab under the Lead details. This will add Contractor to the shortlist, but only if Contractor’s account balance can cover the Bid Price. This amount will be deducted when Contractor expresses interest in a Lead.
3.3. When a Contractor is acting as an Appointed Contractor, they must click "Accept Lead" after introducing Client directly assigns a Lead to them for it to become a Job.
3.4. If the Client cancels a Lead before it is awarded, the Bid Price will be credited back to Contractor’s Service Credit account.
3.5. Once shortlisted, Contractor should submit a Quote for the Lead unless Contractor is acting as an Appointed Contractor, in which case this clause shall not apply.
3.6. Plentific does not guarantee that Leads Contractors are shortlisted for will be Jobs awarded to them, neither can Plentific influence the shortlisting outcome.
3.7. By providing debit/credit card details when registering Contractor’s account, Contractor authorises Plentific or its payment provider to automatically take payments to maintain the Contractor Service Credit balance at a specified minimum. This minimum can be either the Plentific default minimum amount or another amount chosen by Contractor. Service Credit payments under this clause are non-refundable.
4 CONTRACTOR OBLIGATIONS
Use of Plentific Systems
4.1. Contractor agrees to implement reasonable security practices to prevent unauthorised access or damage to the Platform and other Plentific systems (Systems). These practices include, but are not limited to:
4.1.1. Ensuring any devices used to access Systems have up-to-date antivirus protection and do not introduce viruses;
4.1.2. Ensuring that log-in details and passwords for Systems:
4.1.2.1 are restricted to Contractor’s employees and subcontractors, who must also comply with this clause;
4.1.2.2. not shared between users; and
4.1.2.3. updated as prompted by Systems.
4.2. Notify Plentific immediately if Contractor suspects unauthorised use of login details or any compromise of Systems' security.
4.3. Contractor must not:
4.3.1. Copy, modify, or create derivative works from (or any part of) the Platform in any form or media;
4.3.2. Decompile, reverse engineer or otherwise reduce any part of the Platform to human-perceivable form;
4.3.3. Access any part of the Platform to develop a competing product or service;
4.3.4. Use the Platform to provide services to unauthorised third parties or assist third parties in accessing the Marketplace;
4.3.5. Use bots or other manual or automated processes to interact with the Platform or circumvent its structure;
4.3.6. Use the Platform in a manner that could harm or interfere with its operation or other users; or
4.3.7. Hack, remove, or circumvent security measures protecting Plentific Systems.
Contractor Information and high standards
4.4. Contractor must use the reasonable skill, care, and diligence expected of a qualified and experienced tradesperson, or meet any higher statutory standards if applicable, regardless of this Agreement.
4.5. Contractor must ensure that all published information about Plentific or Clients is accurate and truthful. Contractor will make every reasonable effort to verify the accuracy of any information they publish about Plentific or Clients.
4.6. Contractor must not take part in any unprofessional conduct that can be associated with Plentific or publish any false, misleading, or defamatory information that could damage the reputation of either Plentific or Clients.
4.7. Contractor must regularly review the Contractor Compliance Policy. This policy outlines the standards and expectations for Contractors and details behaviours that may lead to Suspension and/or termination of this Agreement.
4.8. Contractor and where applicable, Contractor’s staff members and subcontractors, must possess the necessary qualifications, trade memberships, and professional experience to provide Services. Contractor must review these qualifications periodically as required by relevant regulators, or at least every 30 days if no regulatory requirement exists.
4.9. Contractor must ensure, at all times, that all individuals working on Jobs on their behalf maintain a valid and clean DBS certificate. Contractor must also implement procedures to continuously monitor and verify that each DBS certificate is renewed every three (3) years, as per recommended guidelines, and agrees this clause is subject to verification by Plentific.
4.10. Contractor is responsible for ensuring that each staff member and subcontractor working on Jobs under their account is individually listed on the Platform for full transparency. Contractor must also keep relevant documentation for each individual on the Platform. This includes, but is not limited to, an up-to-date clean DBS check and asbestos qualification, for verification and health and safety purposes.
4.11. Contractor must ensure that all information and documentation requested by or submitted to Plentific for access to the Platform is accurate, up-to-date, and provided in a timely manner. Contractor must notify Plentific immediately of any changes.
Client Relationships
4.12. Clients may Recall Completed Jobs and Contractor must re-attend all Recalled Jobs during the Recall Period.
4.13. Contractors must carry out all communication and contracting with Clients through the Platform unless direct communication with Client is necessary to complete a Job. This clause does not apply to Appointed Contractors when they are providing Services to their introducing Client.
4.14. Where a Contractor breaches clause 4.13, Plentific has the right to estimate and recover any Fees they would have charged a Contractor and deduct them from any amounts owed, in addition to pursuing other legal or contractual remedies.
4.15. Contractor must comply with all the terms agreed with the Client and promptly address any enquiries or issues relating to Jobs, including Client complaints in accordance with Our Complaints policy;
4.16. Contractor acknowledges and accepts they will be directly responsible to the Client for any failure to meet Client expectations, including any Liability from providing Services;
4.17. Where Contractor's VAT status changes after the award of a Job, the Contractor shall not impose VAT on the Fee for that Job, after the Job has been awarded. The Contractor is required to absorb any VAT charges that may arise due to such a change in VAT status and amend their invoice accordingly.
4.18. Contractor acknowledges and accepts they will be responsible for recovering costs from Client if the Client fails to meet obligations under the agreement between the Client and Contractor, such as providing access. Plentific will not be Liable for these costs.
Confidentiality and Data Protection
4.19. Each party agrees to keep the Confidential Information private and only use it to meet their responsibilities under this Agreement. Neither party will share any Confidential Information with others without written permission from the other party, unless required by law or necessary to fulfill the Agreement.
4.20. Confidential Information does not include information that:
Becomes public through no fault of the receiving party;
Was already known by the receiving party before it was shared by the other party;
Is received from someone else legally and without confidentiality obligations; or
Is developed independently by the receiving party without using the other party's Confidential Information.
4.21. Plentific will handle Contractor’s Personal Data in accordance with Plentific privacy policy at Privacy Policy.
4.22. To complete a Job, Contractor may need to process Personal Data on behalf of the Client. In this context, the Client is the Data Controller and Contractor is the Data Processor. The Client will require Contractor to agree to terms to ensure compliance with Data Protection Legislation.
5 MARKETPLACE PROHIBITED ACTIVITIES
5.1. THIS CLAUSE OUTLINES PROHIBITED ACTIVITIES FOR CONTRACTORS. THE FOLLOWING ACTIONS, OR BEHAVIOURS INDICATIVE OF THESE ACTIONS ARE PROHIBITED AND CONSTITUTE A MATERIAL BREACH OF THIS AGREEMENT. ENGAGING IN THESE ACTIONS SHALL RESULT IN ACCOUNT SUSPENSION AND TERMINATION OF THIS AGREEMENT.
5.2. Contractor must not directly solicit or attempt to solicit work from Clients independently of Plentific. All work for Clients must be requested and accepted exclusively on the Marketplace in accordance with the process set out in clauses 3.2 and 3.3. This clause does not apply to Appointed Contractors when they are providing Services to their introducing Client.
5.3. Contractor must not use multiple accounts to access the Marketplace, bypass restrictions or engage in Anti-Competitive Activity (Gaming the system). Indicators of linked accounts include, but are not limited to, activity from the same IP address, shared users or individuals (such as company directors or persons with significant control) across multiple accounts, or identical payment methods.
5.4. Contractor must not collude with other parties to engage in any Anti-Competitive Activity.
5.5. Contractor must not express interest in a Lead without promptly submitting a Quote. Plentific will regularly monitor this activity, and take action against Contractors who fail to submit a Quote for more than 20% of the Leads they express interest in (Lead Farming).
5.6. Contractor must not subcontract more than 10% of Jobs. Plentific will regularly monitor this activity and take action against Contractors.
5.6.1. In all cases Contractor must:
5.6.1.1. use best efforts to subcontract to people that have the necessary skills to perform the Job subcontracted in accordance with the terms of this Agreement; and
5.6.1.2. be responsible and liable for the acts and omissions of each subcontractor (including subcontractor’s employees) to the same extent as if such acts or omissions were by Contractor or Contractor’s employees and Contractor shall be responsible for all fees and expenses payable to any subcontractor.
5.7. The Contractor shall not include any charges from Plentific under clause 6.2 in the Client’s invoice. These charges are solely the Contractor's responsibility and must not be passed on to the Client in any form.
5.8. Contractor must not access or use the Marketplace for fraudulent or illegal activities or activities that violate this Agreement or harm Plentific or any third party.
6 CHARGES & PAYMENTS
6.1. Plentific facilitates payment for a Job once the Client confirms the Job is a Completed Job and pays the agreed Fee through the Payment Services Provider.
6.2. For using the Marketplace, Plentific will charge:
6.2.1. A percentage of the Fee; or
6.2.2. Any additional amounts indicated on the Marketplace when the Lead is advertised or as agreed in writing with Contractor.
6.3. All charges are subject to VAT where applicable. Plentific may change the rate of any charges with 30 days’ notice.
6.4. Plentific can offset any amount Contractor owes Plentific at any time, without notice.
6.5. Contractor must account to HMRC for any VAT due on the Services they provide and comply with all tax obligations related to using Plentific services, including the collection, reporting, filing, and payment of any and all applicable taxes and other governmental assessments.
6.6. By entering this Agreement, Contractor accepts the terms and conditions of:
6.6.1. The Stripe terms and conditions available at Stripe Terms; or
6.6.2. Any other Payment Services Provider Plentific may use on the Marketplace from time to time.
6.7. In accepting these terms, Contractor enters into a contract with the relevant Payment Services Provider, and acknowledges that Plentific is not a party to such contract.
7 SUSPENSION OF ACCOUNT AND TERMINATION OF THIS AGREEMENT
7.1. Plentific may Suspend Contractor’s account with immediate effect if Plentific becomes aware or have reason to believe:
7.1.1. Any breach of clause 5 (MARKETPLACE PROHIBITED ACTIVITIES);
7.1.2. Contractor’s use of the Platform has harmed, or may harm, other contractors, Clients, or Plentific’s legitimate interests;
7.1.3. Contractor’s account has been used for deceptive, fraudulent or illegal activity; or
7.1.4. Contractor’s use of the Platform is non-compliant with this Agreement, including policies, and such non-compliance is more than trivial or repeated.
7.2. Plentific has the sole right to decide if a Suspension will be permanent and result in the Deactivation of Contractor’s account.
7.3. At a Client’s sole discretion, they may request that a Contractor be prevented from accessing the Leads they advertise on the Marketplace (Client-led Suspension). Plentific will not influence Client-Led Suspensions.
7.4. Plentific will immediately terminate this Agreement where Contractor:
7.4.1. Has been Suspended from the Marketplace and such Suspension has resulted in Deactivation;
7.4.2. Becomes insolvent or bankrupt, or they suspend, threaten to suspend, cease, or threaten to cease carrying on all or a substantial part of Contractor's business; or Contractor's financial position deteriorates to the point where Plentific believes Contractor cannot meet their obligations under this Agreement.;
7.4.3. Solicits or accepts work from Clients outside of the Platform. All interactions and contracts must be facilitated through the Platform. This ensures compliance with this Agreement and maintains the integrity of Plentific’s services. Plentific reserves the right to take any other legal action available to them to remedy this breach. To the extent an Appointed Contractor is providing Services to introducing Client this clause shall not apply to the Appointed Contractor; or
7.4.4. Is not meeting tax obligations following Plentific’s reasonable determination or notice from HMRC.
7.5. In all other instances, Plentific reserves the right to terminate this Agreement for any reason with at least 30 days' notice.
7.6. Following termination, Plentific will delete Contractor’s content from the Platform as soon as reasonably practicable.
8 LIMITATIONS OF LIABILITY
8.1. Nothing in this Agreement limits either party’s Liability in relation to:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
Liability arising out of deliberate default.
8.2. Subject to clause 8.1, Plentific will not be Liable for loss of:
profits;
revenue, sales or business;
agreements or contracts;
anticipated savings; and
any indirect or consequential losses.
8.3. The Marketplace is not intended to be Contractor’s sole revenue source, and Contractors are encouraged to seek work from various sources. Any Suspension/Deactivation of Contractor’s account or termination of the Agreement will not affect the limitations outlined in clause 8.2.
8.4. Plentific's total Liability to Contractor will not exceed the amount Contractor paid to Plentific in the 12 months before the claim.
9 CHANGES TO THE TERMS
9.1. Plentific will notify Contractor by email or another reliable method about any changes to this Agreement, unless they are minor edits that do not change the meaning.
9.2. Plentific will make reasonable efforts to give Contractor at least 30 days' notice before changes take effect. If a change affects how Contractor operates the Platform, like removing or adding features, Plentific will try to give Contractor more notice.
9.3. Plentific will not provide advance notice if a change is needed immediately for legal reasons or to protect against fraud or security risks.
9.4. If Contractor uses the Platform after being informed of any changes, Contractor will be deemed to have agreed to the changes, which will take effect right away.
9.5. OTHER IMPORTANT TERMS
9.5.1. This Agreement includes all terms agreed upon by the parties in relation to Contractor providing Services to Client through the Platform and replaces any previous agreements, whether oral or written.
9.5.2. A waiver of any right or remedy is only valid if it is in writing and does not affect future rights or remedies. Delays or partial use of rights do not limit further actions of those rights.
9.5.3. A delay or failure to exercise any right or remedy, or using it only partially, does not waive that right or any other rights or remedies, nor does it prevent further use of those rights or remedies.
9.5.4. If any provision of this Agreement is invalid, illegal, or unenforceable, it shall be deemed deleted, but the rest of the Agreement remains valid and enforceable.
9.5.5. Contractor must not transfer their rights under this Agreement to anyone else without Plentific’s consent.
9.5.6. This Agreement does not grant any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.
9.5.7. No other person's consent is needed to change or cancel this Agreement.
9.5.8. This Agreement does not create a partnership or joint venture, and it does not authorise Contractor to act as an agent for Plentific or make commitments on its behalf.
10 ADDITIONAL TERMS FOR APP USERS ONLY
10.1. This clause shall apply if Contractor downloads and/or uses the App.
10.2. For the purposes of this clause, Documentation means any documentation supplied by Plentific in relation to the App.
10.3. The App is also subject to the rules and policies of the app store from which it was downloaded.
10.4. Contractor can download, stream, and use the app for business purposes only. Contractor may use any free updates and error fixes Plentific may provide from time to time.
10.5. Plentific may automatically update the App to improve performance, add new features, adapt to operating system changes, or fix security issues. Alternatively, Plentific may request Contractor update the App for these reasons. Failure to do so or opting out of automatic updates may prevent Contractor from using the App.
10.6. By using the App, Contractor agrees to Plentific collecting technical information about Contractor’s devices to improve services.
10.7. The App may use location data. Contractor can turn off location data in device settings. If Contractor does not turn off location data, Contractor agrees to Plentific, Plentific’s affiliates and licensees’ use of this data.
10.8. The App may contain links to external websites. These websites are not controlled or operated by Plentific, and Plentific is not responsible for their content.
10.9. Contractor must not:
10.9.1. Use the App unlawfully, maliciously or in a way inconsistent with this Agreement;
10.9.2. Infringe on intellectual property rights;
10.9.3. Transmit any offensive or defamatory material;
10.9.4. Damage or interfere with Plentific’s Systems;
10.9.5. Collect data from the App or Plentific’s Systems to decode any transmissions to or from the App’s servers;
10.9.6. Share or rent the App without Plentific’s consent;
10.9.7. Copy or modify the App, except for backup or security;
10.9.8. Reverse engineer the App, unless legally allowed; or
10.9.9. Break technology control or export laws.
10.10. The App is for general information and business use. It doesn't provide professional advice. Contractor should always seek expert advice before acting on information from the App.
10.11. Plentific will use reasonable endeavours to keep the App updated but does not guarantee accuracy.Contractor should back up their data to protect against issues with the App.
11 DEFINITIONS
Capitalised terms shall have the following meanings in this Agreement:
Active means Contractor can access Plentific’s full services on the Platform.
Anti-Competitive Activity means behaviours or actions by Contractors that undermine the principles of a fair, inclusive, and competitive open marketplace.
App means each of Plentific’s mobile applications, individually and collectively.
Applicable Laws means all applicable laws, statutes, regulations in force from time to time.
Appointed Contractor means a Contractor introduced by the Client and from time to time, appointed to carry out the Client’s Job. In this situation, Plentific is not responsible for the sourcing, verification, or any aspect of Contractor's work. For the avoidance of doubt, this does not include Contractors directly appointed by Plentific to carry out the Client Jobs.
Client means a legal person, group or business that uses Plentific services on the Platform and the Marketplace to be linked to Contractors for Jobs.
Completed Job means the point when a Job is considered complete. For the purpose of determining the Recall Period, this occurs when a Contractor uploads a completion report on the Platform, against a Job.
Confidential Information means any non-public information shared by either party, whether written, spoken, or shown through physical items, that is labeled as "Confidential" or should reasonably be understood as confidential based on its nature and how it was shared.
Contractor means a legal person, group or business that uses the Platform and/or the Marketplace to be linked to Clients, bid on Leads and carry out Jobs.
Data Protection Legislation means all applicable data protection and privacy legislation in force from time to time in the UK including the UK GDPR; the Data Protection Act 2018 (DPA 2018) (and regulations made thereunder); the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended and all other legislation and regulatory requirements in force from time to time.
Deactivated means where Contractor no longer has any access to their account. Deactive and Deactivation shall be construed accordingly.
Fee means the amount accepted by the Client to pay a Contractor for a Job.
Job means a Lead where the Client has selected a Contractor to complete the works otherwise known as a Work Order.
Lead means a request for works and services placed on the Marketplace by the Client. This can either be a request that Contractors bid for or a request where the Client directly assigns the work to an Appointed Contractor.
Liability means any liabilities, fines, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and any tax liabilities or third party charges such as brokers’ fees) and all interest, penalties and legal costs and all other reasonable professional costs and expenses.
Marketplace means the digital marketplace on the Platform where Leads are available for Contractors to express interest in and be awarded Jobs by Clients.
Payment Service Provider means a third party company that acts as an intermediary between Client and Contractor by accepting electronic payments from Clients on behalf of Contractor.
Personal Data has the meaning set out in Data Protection Legislation.
Quote means Contractor’s submission of their estimated price to carry out the Job.
Recall means a request from a Client for Contractor to return to the Job due to dissatisfaction with the Job. i.e work quality, defect, health and safety issues etc.
Recall Period means six (6) months from a Completed Job.
Service Credits means the credits that Contractors use to express interest in a Lead, which has a value that Plentific gives it as advertised on the Marketplace or by written agreement with Contractor.
Suspended means where Contractor cannot access any new Leads or existing Jobs on the Marketplace. Suspend and Suspension shall be construed accordingly.
Trial Features means pre-release services, features or functions identified as trial, alpha, beta, preview, early access or words or phrases with similar meanings, on the Platform.
