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Orchestrating Property Operations and Procurement on one end-to-end platform

Discover how Anchor streamlined property operations with Plentific, integrating procurement and repairs on one platform—boosting efficiency, cutting delays, and enhancing resident service.

Watch our video with Lorraine Sawyer, Director of Procurement at Anchor and Jon Bristow, SVP Customer Success to discover how Plentific is partnering with Anchor to streamline processes, enhance resident services, and drive efficiency—setting a new standard for the UK housing sector.

In a sector where the delivery of safe, high-quality homes is so crucially important, outdated processes quickly become the enemy of good. At Anchor, the UK’s largest not-for-profit provider of housing and care for people in later life, the scale of operations is immense. With 180,000 work orders across their portfolio, keeping on top of repairs and asset investments isn’t just important - it’s essential. But without the right tools, fragmented systems create delays, drive up costs, and make it harder to deliver the best outcomes for residents.

That’s why Anchor turned to Plentific’s connected platform - bringing property operations and procurement together in one place to reduce inefficiencies that often come with outdated processes and duplication of effort, while helping teams to make smarter decisions, and ultimately improve service delivery for their residents.

The Challenge: A Disjointed Experience

For years, organisations like Anchor have had to juggle multiple systems that don’t talk to each other. The result? Frustration at every level:

Lack of transparency: residents, operators and service providers are left in the dark, with no clear view of repair progress.
Operational headaches: property managers spend more time on admin - chasing updates, filling out forms, and relaying information - than actually managing properties.
Disconnected contractors: without instant access to job statuses, service providers face delays that ripple down to residents waiting for repairs.

A disjointed system like this doesn’t just slow things down - it makes it harder to deliver the best service. And when efficiency takes a hit, so do costs, resources, and ultimately, resident satisfaction.

The Solution: New technology and the integration of an orchestrating platform OR The Solution: Bringing Everything Together

Over the past two years, Anchor has transformed how they manage repairs and asset investment. The vision was simple: one platform, one source of truth - integrating everything from finance and housing systems to contractor networks.

That’s where Plentific comes in.

Plentific’s connected platform is designed to connect multiple stakeholders in the property operations chain - bringing together Anchor’s internal teams, contractor partners, and residents in one place. No more blind spots. No more unnecessary delays. Just clear, connected workflows that make property management easier, faster, and more cost-effective.

As Lorraine Sawyer, Director of Procurement at Anchor, puts it:

"The fact that systems were disconnected also meant that data was disconnected. By integrating everything, we’re now able to analyse, gain insights, and pinpoint areas for improvement - helping us optimise resources in ways that were previously impossible."

A Game-Changer for Anchor’s Operations

Shifting from legacy systems to a fully integrated platform was a big leap for Anchor. The big question? Would it actually deliver on its promise?

It didn’t take long to find out.

The moment Anchor started raising orders through Plentific’s platform, the difference was clear. Contractors received jobs instantly, work got underway faster, and tracking became real-time. No more chasing updates or waiting until the end of a job to find out what had happened.

For property teams used to manual-heavy processes and frustrating blind spots, it was a complete shift in how they worked - bringing clarity, speed, and accountability to every repair.

The Power of Real-Time Insights

For Anchor’s procurement and property teams, having instant access to the right data has changed everything. With Plentific’s platform, they can now:

Track order status in real time: no more guesswork. See exactly where each repair is in the process.
Spot delays before they escalate: time-to-completion tracking helps teams tackle issues proactively.
Stay directly connected with contractors: fully integrated supply chain means no more chasing updates.

Lorraine Sawyer commented that these insights are a game-changer:

"For us, having real-time information at our fingertips—not just at the end of the month, but at any point—has been a game-changer. We can now proactively address issues rather than react after problems arise."

The Impact: Unprecedented Time Savings

With 180,000 work orders a year, even small inefficiencies add up. Previously, every job meant manual admin, back-and-forth emails, and delays. Now the minutes saved per job turn into thousands of hours freed up.

That means less time on admin, more time delivering essential services - so property teams can focus on what really matters: providing safe, high-quality homes for residents.

The World of Now: A Partnership Built for the Future

This shift isn’t just about solving today’s challenges but also about setting a new standard for the industry. As more housing associations adopt connected platforms, the industry as a whole will benefit from shared innovation and continuous improvement. As Lorraine Sawyer puts it:

"I’m incredibly proud of what we’ve achieved with Anchor. But what excites me even more is the long-term potential of this partnership—how we can continue to evolve, innovate, and set new benchmarks for the industry."

For Anchor, that means attaining a new level of excellence in everything they do, ultimately benefiting the very people for who they do what they do: their residents.