Centrepoint Improves Repairs, Reduces Backlogs, and Enhances Resident Support with Plentific
Centrepoint stands as the foremost youth homelessness charity in the UK, offering essential accommodation and support for individuals aged 16–25 experiencing homelessness. Through our innovative technology, Centrepoint goes beyond providing shelter, establishing a secure, well-maintained space that ensures safety and stability for the most vulnerable individuals.
Key results
88%first-time fix rate
59%decrease in completion times for standard repairs
46unique, local contractors hired via Plentific
Customer Background
Centrepoint is the UK’s leading youth homelessness charity, which provides accommodation and support to homeless people aged 16–25. Prince William has been a patron of the organisation since 2005, continuing the efforts of his mother before him.
The organisation is committed to ending youth homelessness with safe, well-maintained spaces and supports almost 14,000 young people every year across over 60 accommodation services.
“The invoicing side of things has completely transformed. For 100 new repairs, our administrator would have had 100 POs to raise and 100 invoices to authorise, whereas now, no POs, and the invoicing system is much more straightforward. That’s a big win for us.”
- Andrea Howlett, Head of Repairs & Maintenance, Centrepoint
The challenge
Centrepoint is dedicated to providing a safe and supportive environment for young people. To improve the living conditions for their residents, Centrepoint needed to unify the management of their property repairs and maintenance under one intuitive, powerful platform. The goal was to streamline processes, handle the high volume of requests across their properties, and reduce complaints, while improving turnaround times and contractor reliability. Additionally, they sought to free up property managers to focus more on resident needs by simplifying financial processes and reducing admin burdens.
The solution
Centrepoint implemented the Plentific work order management system along with the Plentific marketplace, transforming how they handle repairs. The team can now easily track every step of a repair, from request to completion, all within one system. By posting jobs to the marketplace, Centrepoint staff can choose from the best value quotes from qualified, local contractors, ensuring quality service tailored to their needs.
Plentific’s offering
Work order management
Plentific Marketplace
Supply Chain Management
The results
Since adopting Plentific, Centrepoint has reduced their repair backlog, improved turnaround times, and exceeded their completion targets, leading to higher resident satisfaction. The platform’s built-in instant messaging feature has enhanced communication between Centrepoint and contractors, eliminating the need for time-consuming emails and phone calls. Additionally, the ability to manage quotes, variations, and completion reports directly in the system has streamlined the repairs process, making Centrepoint’s operations more efficient and responsive to resident needs.
By centralising their property operations with Plentific, Centrepoint is now delivering faster, more reliable repairs while freeing up valuable time for their team to focus on supporting young residents.
