A central source of truth for compliance - between clients and contractors
Gain insights from Kyle, Managing Director of Phoenix Gas Services, on their utilization of our compliance-focused technology. Discover how they seamlessly share information with clients, ensuring an audit trail and secure, remote compliance evidence.
Key results
80%first time access rate, using Gas Safety
27minutes average job time for over 33k jobs
95%delivery rate for emergency jobs and 100% for urgent jobs
Customer Background
Phoenix Gas Services was formed in 1994 and puts the all-round quality service for the right price at the heart of everything they do.
As leaders in the ‘whole house’ energy efficiency concept Phoenix Gas Services has a full team of domestic and commercial electricians. Their commercial building section offers a complete solution including fire safety, ventilation, heating and lighting.
“I always try and cite to clients the unique selling point of having Gas Safety by Plentific - that it is the intermediate software that sits between the client system, the contractor system, and it should be where all the data is centrally stored.”
- Kyle Grocott, Managing Director, Phoenix Gas Services
The challenge
Phoenix Gas Services needed a more transparent, efficient way to manage compliance across their gas boiler services. Relying on disconnected systems, including offline tools and spreadsheets, made it difficult to record, share, and audit compliance data in real time, often complicating dispute resolution. Additionally, with increasing regulatory demands due to the Building Safety Act, Phoenix sought a digital solution that could ensure data consistency and meet evolving safety standards across its client contracts.
The solution
Phoenix implemented Plentific’s Gas Safety compliance platform, providing a seamless, digital interface between Phoenix, their clients, and contractors. The platform’s real-time tracking capabilities and integration with the Gas Safe Register allowed Phoenix to remotely monitor compliance work, verify engineer credentials, and maintain an auditable trail of all safety activities. The platform’s intuitive dashboard also streamlined data management, enabling Phoenix to instantly share safety updates with clients through an "Issues" tab.
Plentific’s offering
Compliance management
Plentific Marketplace
Data Insights and Performance Analytics
The result
Phoenix Gas Services has significantly improved operational efficiency and client satisfaction through digital compliance management. With an 80% first-time access rate, repeat visits have been reduced, streamlining job completion. Over 33,000 jobs were completed with an average time of just 27 minutes, while emergency jobs achieved a 95% on-time rate and urgent jobs were completed with 100% punctuality. Real-time updates provide clients with a centralised source of truth, minimising the need for calls and emails. By connecting to over 18,000 vetted contractors through the marketplace feature, Phoenix ensures flexible coverage for compliance-related repairs, effectively addressing capacity constraints. This approach not only enhances safety but also adapts seamlessly to evolving regulations, setting a new industry standard.
