How Flagship Group Streamlined Compliance and Enhanced Safety with Plentific
Flagship Group, a housing industry leader, revolutionised compliance management with Plentific's technology; moving from manual to dynamic digital processes amidst housing association mergers and property portfolio expansion.
Customer Background
Flagship Group is a progressive and forward-thinking organisation that is dedicated to solving the housing crisis in the UK. They operate three housing associations Newtide Homes, Samphire Homes and Victory Homes, which collectively own over 33,000 homes, housing over 76,000 people.
“We are fully focussed on ensuring resident safety and looking into contractors’ performance to provide better services to residents. Plentific enables our staff to do just that. We can concentrate on what really matters by reducing the time spent on transferring data.”
- Katy Savory, Asset Data Manager, Flagship Group
The challenge
Following the merger of three housing associations and a growing property portfolio, Flagship Group needed an efficient, unified compliance management solution. Fire safety was a particular focus, as ensuring both resident and building safety while maintaining regulatory compliance was essential.
Previously, compliance was managed manually, involving extensive paperwork and double keying, which left the team exposed to errors, inefficiencies, and delays. The lack of a centralised system made it difficult to streamline data collection, track compliance tasks, validate outcomes, and access critical reports and documents instantly.
The solution
Flagship Group selected Plentific’s compliance management solution to transform its day-to-day operations. The platform automates compliance processes, ensuring resident and building safety remain a top priority. To ensure precise property condition assessments, Flagship also adopted Plentific’s inspections tool, which enables real-time, accurate data collection on-site.
In addition, Plentific’s work order management and supply chain management solutions provided an integrated approach for tracking work orders and managing contractors. The system's built-in reporting and analytics offer powerful insights into compliance and contractor performance, all in one user-friendly platform.
Plentific’s offering
Work order management
Compliance Management
Supply Chain Management
Reporting and Analytics
The results
Flagship Group has now streamlined its entire compliance process—from conducting inspections and assessing risks to managing remedial work and contractor invoices. With centralised data, the team can act swiftly, enhancing service delivery to residents.
The mobile inspections app enables assessors to capture property conditions, flag issues with photos and videos, and sync all data directly to Plentific’s platform for immediate review. Office-based teams can then quickly assign and track work orders, ensuring compliance issues are resolved without delay.
The Plentific platform also provides greater visibility into compliance activities. Flagship now benefits from an intuitive dashboard offering instant oversight of compliance priorities, enabling more proactive decision-making. Advanced analytics allow the team to monitor contractor performance, optimise service quality, and ensure that all necessary documentation is easily accessible for audits.
“Plentific helps us manage compliance in an easy and centralised way, which covers an end-to-end process - from completing on-site inspections in the app, all the way through paying contractors. It is truly the biggest selling point that Plentific offers and we didn’t find it with competitors.”
