How Home Group Streamlined Repairs and Reduced Job Times with Plentific
Since 1935, Home Group has empowered vulnerable groups, fostering independence for its residents. In 2022, Home Group embraced Plentific to streamline and cost-effectively manage repairs and maintenance across its UK operational regions.
Key results
3Weeks to complete fast, frictionless implementation.
4.1Unique quotes received for every work order posted.
81%Jobs completed in under 14 days for efficient results.
Customer Background
Home Group is one of the largest housing providers in the UK. Since 1935, the organisation has supported vulnerable groups and helped build aspirations and independence for its residents. Today, Home Group has more than 125,000 customers across 56,000 properties. As an organisation focused on facilitating net zero goals, Home Group is one of the founding members of the The Greener Futures Partnership. The purpose of this initiative is to deliver a common approach to creating more sustainable tenancies and housing communities.
"This is market disrupting technology which I have not come across in my 17 years doing this work. The bulk upload functionality is a great tool that allows my team to send 100 work orders a day, which get immediately loaded on the Plentific platform. It’s a huge time saver."
- Simon Hicks, Contracts Manager, Home Group
The challenge
Home Group had been exploring disruptive, digital solutions to deliver repairs and maintenance across some of its operational regions within the UK. They’d been using a mix of measured term contracts (MTC) and large national contractors that were delivering works across vast areas, for multiple workstreams. Home Group wanted to improve their visibility into the process and gauge contractor performance, as well as to reduce a backlog of works that had built up. Meeting their targets for first-time-fix of 90%, and an average completion period per job of no more than 9 days was proving to be a challenge with the existing model, so the organisation decided to explore a technology-led model for service delivery.
The solution
Home Group selected Plentific’s marketplace to address backlogs and routine repairs. The frictionless implementation process only took three weeks to complete, allowing the team at Home Group to start using the platform quickly.
Teams are able to seamlessly add and remove access to various projects within the platform with ease, ensuring that only those within the organisation with the right permissions are able to access the platform and view job details. Team members with the correct permissions can easily view completion reports and accompanying photos through the intuitive interface.
Plentific’s offering
Schnell einsatzbereit
Plentific lässt sich leicht an bestehende Lösungen anbinden, etwa an Ihre Hausverwaltersoftware. Ebenso einfach ist das Onboarding für die Nutzer.
Direkt verbunden
Vernetzen Sie Ihre Teams, Dienstleister und Aufgaben an einem zentralen Ort, damit alle effektiver zusammenarbeiten.
Flexibel unterstützt
Egal, ob Sie Wohnungseigentum, Mietobjekte oder Gewerbeimmobilien verwalten – unsere Cloudlösung können Sie für verschiedenste Aufgaben nutzen.
Flexibel unterstützt
Egal, ob Sie Wohnungseigentum, Mietobjekte oder Gewerbeimmobilien verwalten – unsere Cloudlösung können Sie für verschiedenste Aufgaben nutzen.
The results
Since moving to the Plentific platform, Home Group has been able to exceed their target time of completion per job from 9 days to 7.4 days. The team at Home Group commented on how intuitive the platform is, and how it makes logging and managing repairs much faster.
The bulk upload functionality built into the Plentific system meant that Home Group was able to swiftly clear the backlog that had built up, by uploading hundreds of jobs at a time. The organisation also moved its emergency repairs to Plentific after its incumbent had to pull out on short notice.
The team at Home Group have found that the platform has streamlined every step of the repairs process, reducing admin time that can be better spent tending to resident needs. As communication with contractors occurs through the built-in instant messaging, dealing with quote variations and other queries is much faster.
Using the Plentific marketplace has enabled Home Group to build relationships with contractors of all sized, offering repeat work to local businesses within their housing communities, giving them more flexibility in delivery of their repairs, while remaining cost effective.
