How Penge Churches Housing Association transforms repairs and compliance with Plentific
Explore how Penge Churches Housing Association (PCHA) leverages our digital platform and marketplace to streamline administrative tasks, enhance safety measures, and gain comprehensive insights into each repair process.
Key results
96%of residents were pleased with contractors’ timely attendance of jobs.
84%of residents say contractors were respectful to them and their homes.
81%of residents said their appointment was attended within 2 days.
Customer Background
Penge Churches Housing Association (PCHA) is a community-based housing association working in and around Bromley. PCHA currently has 404 homes meeting a range of needs in its community, including working with people with mental health problems and learning disabilities.
“The immediate selling point for me was the contractor platform - I love working with it.”
- Steve Thorn, Director of Operations, Penge Churches Housing Association
The challenge
PCHA’s small local contractor base were struggling to keep up with peaks in demand for repairs and maintenance, so they sought a solution that would enable them to dispatch jobs across an expanded contractor base, as well as their appointed contractors, while still maintaining value for money and reducing the administrative burden on the PCHA team. The team at PCHA were also looking for a way to manage their gas safety certificates to enable them to easily monitor and report on each property’s gas safety.
The solution
PCHA selected the Plentific Marketplace to enable them to deliver an efficient and cost effective solution across their properties, ensuring that resident needs were met. One immediate selling point for PCHA was the Plentific marketplace. Having access to thousands of pre-vetted, qualified trade professionals and being able to easily dispatch jobs to their appointed contractors, or seamlessly switch to the marketplace to supplement their existing contractors to cope with increased demand was essential to future proof their operations.
They also chose to manage their essential compliance for gas safety through Plentific to ensure this vital part of their operations was resilient and secure.
Plentific’s offering
Schnell einsatzbereit
Plentific lässt sich leicht an bestehende Lösungen anbinden, etwa an Ihre Hausverwaltersoftware. Ebenso einfach ist das Onboarding für die Nutzer.
Direkt verbunden
Vernetzen Sie Ihre Teams, Dienstleister und Aufgaben an einem zentralen Ort, damit alle effektiver zusammenarbeiten.
Direkt verbunden
Vernetzen Sie Ihre Teams, Dienstleister und Aufgaben an einem zentralen Ort, damit alle effektiver zusammenarbeiten.
The results
Penge Churches Housing Association (PCHA) has seen a swift and reliable digital transformation with the Plentific platform. The system’s intuitive design made it easy for staff to adopt, and maintenance officers now use it daily to track team performance with just a few clicks. Team members have full access to their individual metrics, allowing them to monitor their successes, identify areas for improvement, and manage user permissions across different teams.
One of the standout benefits for PCHA has been the ability to oversee the entire lifecycle of a work order. The platform provides a comprehensive view of contractor communications, quote variations, and completion reports, all in one place. This level of visibility has significantly reduced paperwork, sped up reconciliation processes, and ensured value for money (VFM) — a critical metric for housing associations. The real-time overview of jobs also helps minimise delays in repairs, enhancing service reliability and boosting resident satisfaction.
Plentific’s marketplace allows PCHA to generate up to five competitive quotes per job, enabling the team to choose the best value option while reducing the administrative burden on staff.
Additionally, since integrating their gas safety services into Plentific’s compliance suite, PCHA has gained real-time insights into all gas-related work. They can now track access attempts, collect auditable data for each property's gas safety, and benefit from automatic engineer credential verification through the platform's direct link to the Gas Safe Register. This ensures that only qualified engineers with up-to-date certifications are assigned to jobs, further ensuring safety and compliance.
