Experience is Everything
This webinar series explores the current state of resident experience in UK housing, the key pain points for residents and landlords, and how technology can help create stronger relationships.
Watch this three-part series for actionable insights to improve operational efficiency and resident satisfaction.
Episode 1: What is affecting residents the most?
In this episode, we cover the current state of resident experience in UK housing, the top maintenance issues raised by residents and the consequences of unresolved issues for landlords.
Episode 2: Let's dive deeper into resident wants and needs.
We’ve set the scene by looking at the macroeconomic context that is affecting residents' living conditions. Now let's dive deeper into resident wants and needs.
Episode 2 discusses the key resident pain points, their expectations and what the perfect customer journey looks like.
Episode 3: Tech-driven strategies for improving resident experience.
Episode 3 explores some of the tech-driven strategies that can help improve resident experience. We discuss key communication methods and what you should look for within a tech provider.
