Clever automation with smart systems and future-thinking people
Find out how LETSiNVEST uses our digital platform and marketplace to diversify its contractor pool, transform contractor communication and access unparalleled work order analytics.
Customer Background
Network Homes believes good homes make everything possible. Since 1974 they’ve been supporting people in housing need and this remains at the heart of everything they do today.
They’re a charitable housing association providing over 21,000 affordable homes for more than 38,000 people predominantly across London and Hertfordshire. They reinvest their profits into building more affordable homes and delivering services for residents.
In March 2023 they announced plans to merge with Sovereign. The new organisation, Sovereign Network Group, will be one of the largest housing associations in the UK, with over 82,000 homes across the South of England and in London.
The organisation has been using Plentific since June 2022 to manage over three quarters of its 22,000 portfolio, ensuring rapid turnaround times for work orders, instant communication with contractors, reliable services for its residents and better business decisions.
“My aim for my business is to make it as streamlined as possible. And to ensure the tenant gets the best, quickest and most effective service possible - in addition to the landlord. We can only achieve this with clever systems in place and that’s where Plentific comes in. It allows us to scale quicker and that’s why our relationship is so important.”
- Mario Andrade, LETSiNVEST
The challenge
As a forward-thinking lettings and management provider, LETSiNVEST sought to automate their time-consuming repairs management process while improving tenant interactions. Their existing contractors were often stretched to capacity, causing delays in tenant service—a key pain point that needed addressing.
With a lean operational model focused on automation, LETSiNVEST also aimed to reduce costs, maintain regulatory compliance in the private rented sector (PRS), and safeguard tenant health and safety—all without sacrificing quality.
The solution
To enhance their repairs service, LETSiNVEST adopted the Plentific marketplace, which connected them to thousands of contractors nationwide. All work orders are created and managed within the Plentific platform, streamlining processes for both contractors and LETSiNVEST’s team. This centralised system simplified invoicing, payments, and communication, bringing efficiency to every step of the repair process.
Plentific’s offering
Work order management
Sync Plentific's property management maintenance software with your existing tech stack in minutes, ensuring seamless integration.
Plentific Marketplace
Data Insights and Performance Analytics
The result
By moving to Plentific, LETSiNVEST replaced the slow, inefficient back-and-forth of emails and phone calls between contractors and their team with instant messaging within the platform. The integration of Plentific with their existing management systems also allowed for seamless tenant communications. With Plentific, communications are immediate, minimising delays and providing a better tenant experience.
With the efficiency gains from Plentific, LETSiNVEST now plans to reduce the time their team spends managing maintenance requests from a full-time role to part-time support, thanks to the automation provided by the platform.
Overall, LETSiNVEST has achieved significant cost savings, reduced operational overheads, and strengthened relationships with both tenants and landlords. The Plentific platform has not only streamlined repairs but also provided access to a broader pool of skilled tradespeople, improving visibility and service quality across the board.
