Making online services the first choice for residents.
Empower your residents to report repairs whenever it suits them, so you can make informed decisions about your service delivery. Our intuitive, device-agnostic repairs diagnostics reporting interface for both residents and call centre users boasts a powerful editor for system administrators.
50%reduction in inbound calls
40%reduction in call durations
>90%of tenants said the system is ‘easy to use’
Standalone use or embedded in your existing portal.
Our repair diagnosis and reporting interface for both residents and contractors can be used standalone or integrated into your systems.
Existing integration with the most common housing management, CRM and scheduling systems- Tailored scripts based on tenancy and property type, including image and video capture
- Helpful information and self-fix videos, including appointment time estimation, SMS confirmation and reminders
Track and Amend.
A module that provides residents with a single interface to manage and amend their appointments.
- View upcoming appointments and provide additional information and images
- Cancel and reschedule appointments or self-appoint unappointed jobs
- Provide feedback on completed repairs
Address Selector.
The Address Selector provides a facility for field workers (e.g. housing officers) to report repairs on the go and can also be utilised by call centre staff and residents.
- Address lookup
- Provide key information prior to property diagnostics
- View property details
Deliver more self-service
Increase resident satisfaction by empowering residents with self-service tools that make life easier for everyone, including landlords.
End-to-end collaboration
By integrating with your systems, tenancy transactions can become truly digital and end-to-end, updating data in your system in real time and providing residents with instant outcomes.
Designed for social housing
Join some of the industry’s biggest names, with more than 2,000,000 residents using our software for property repairs and diagnostics.
What our customers say
"The average repair only takes 99 seconds to report. Faster, to some degree, than on the phone. Few channel shift initiatives I have seen, manage anything near that."
