Plentific has appointed John Bristow to the role of Senior Vice President of Customer Success. In the role, John will grow Plentific’s client-facing function to help clients optimise their time and resources by driving efficiencies within their property operations management business. He will also be part of the international leadership team and support the continued scale-up of the business.
John joins Plentific with over 25 years of experience translating strategic visions into operational reality. For the last 15 years, John has held senior leadership positions covering the full scope of business strategy, including operational and financial management, operating model design and implementation, M&A and business transformation programme delivery within both the private and public sectors.
Prior to Plentific, John worked as Head of Tableau Customer Success – International at Salesforce, VP of Customer Success at Vlocity, a company acquired by Salesforce which offers pre-built solutions on the Salesforce platform, Senior Director of Strategic Services at GE Digital, and Director at Deloitte where he specialised in large-scale transformation programmes.
John’s significant experience will enable him to support housebuilders in utilising technology to enhance the resident experience and streamline repairs and maintenance management, through automated workflows.
Plentific has seen rapid growth across all markets over the past year, cementing its position as the property operations platform of choice for the social housing sector. In October 2023, six prominent social housing providers managing a combined 150,000 homes, including The Hyde Group, rolled out Plentific’s platform across their portfolios.
Plentific provides a single real-time platform connecting landlords and property managers with residents and service providers to create a frictionless and more responsive solution to household maintenance issues. The platform digitalises and streamlines household inspections, provides a real-time interface between landlords and residents, and uses AI to connect residents with the best local contractors at competitive prices.
Cem Savas, CEO of Plentific, said: “John’s significant experience across the full scope of business transformation and customer success will be invaluable as we ramp up our efforts in building great solutions for our clients and growing our footprint cross-sector and internationally. We are all very excited for John to join our team and support in developing real growth foundations.”
John Bristow, Senior Vice President of Customer Success at Plentific, added: “Plentific is a pioneer in the use of technology to drive positive communication and simplify relationships between landlords, residents and service providers. I am excited to be joining Cem and the team on that journey, leveraging the firm’s ever-expanding platform to deliver better outcomes for clients and helping to produce a safer, more secure experience for residents.”
