Customer Terms and Conditions

Last updated 20 February 2019

Welcome to Plentific. This page outlines the terms and conditions (“Customer Terms”) on which you can post a job request to obtain quotes from our partner tradesmen (“Pros”) via https://plentific.com (the “Website”). Please read these Customer Terms before you post a job. By accessing the Website you agree to be bound by these Customer Terms.

If you have any questions relating to these Customer Terms please contact us at support@plentific.com before you post a job.

1. ABOUT US AND OUR SERVICE

1.1 The Website is operated by Plentific Ltd ("We" or "Us" or "Plentific"), a company registered in England & Wales, whose registered office is at Notcutt House 36 Southwark Bridge Road, London SE1 9EU. Our Company registration number is 08275972. Our VAT number is GB 162 3480 22.

1.2 The purpose of the Website is to provide a convenient way of linking you to our partner Pros (our “Service”). Plentific acts as an agent on behalf of the Pros and is not responsible for fulfilling any part of your job. It is your responsibility to select a suitable Pro and to negotiate with them any specific conditions relating to your job, including but not limited to: pricing, timing, warranties and any other terms.

1.3 Plentific will make available to you a facility to make a secure online payment for your job (our “Payment Facility”). If you choose to use the Payment Facility and conclude your entire transaction with the Pro using the Website your job will be protected by the Plentific Guarantee.

2. USING OUR SERVICE

2.1 You can post a job using a dedicated form on the Website. You will be asked to complete a series of questions to describe your job. The more detail you are able to provide in relation to your job the higher likelihood of interest from Pros. By posting a job you will also create a customer account where you will be able to manage your job.

2.2 Once you post a job through the Website you can use the functionality within your customer account to communicate with and shortlist Pros, as well as request quotes for your job. It is your responsibility to clarify directly with the Pros any information provided in the quotes. Plentific does not monitor, endorse or recommend the prices quoted by Pros. You may receive several quotes from several different Pros however you can only accept one quote for your job (“Accepted Job”). An Accepted Job will form a contractual transaction which will be subject to the cancellation procedure outlined below.

2.3 Access to the Website and to our Service is permitted on a temporary basis and we reserve the right to withdraw or amend access to the Website or our Service without notice. We will not be liable if, for any reason, the Website or our Service is unavailable at any time.

2.4 You are responsible for maintaining the confidentiality of your login details and any activities that occur under your customer account. If you have any concerns about your login details or think they have been misused, you should contact us at support@plentific.com straight away to let us know. We can deactivate your account at any time.

3. CHARGES AND PAYMENT

3.1 In order to qualify for the Plentific Guarantee, all payments you make to the Pro must be made using the Payment Facility available through the Website.

3.2 The Payment Facility is provided by Leetchi Corp. S.A., trading as MangoPay, a company incorporated under Luxembourg law with Luxembourg company number B173459. Leetchi Corp S.A. is a subsidiary of Crédit Mutuel Arkéa and possesses an e-money issuer licence (No:W00000005) as from 10 December 2012 under the laws of the EU and Luxembourg and granted by the Luxembourg CSSF. Please note that by accepting these Customer Terms you are also accepting the MangoPay terms and conditions appended to these Customer Terms at Appendix 1.

3.3 To confirm your Accepted Job with the Pro you will be required to pay a deposit amount (“Deposit”). The Deposit will be held in the Payment Facility until the completion of your job at which time it will be released to the Pro.

3.4 You will also be charged a service fee of 2.5% (plus VAT) of the quote amount. Payment of the service fee will be made at the same time as the Deposit.

3.5 You shall be fully liable to Plentific for the amount of all payments made using the Payment Facility which are returned to Plentific for whatever reason including, chargebacks or other disputes regarding the validity of a payment.

4. CANCELLATION AND RESCHEDULING

4.1 You have the right to cancel an Accepted Job within a reasonable time and before the Pro has began preparing for, scheduling or commenced working on your job (“Commenced Job”).

4.2 You can submit your cancellation request by contacting us at support@plentific.com

4.3 Any payments made prior to your job being cancelled will usually be refunded to you using the original payment method. In the unlikely event you cancel a Commenced Job all or part of your Deposit may be used to pay the Pro for works already carried out or as a call-out fee. Plentific alone will determine if job has reached Commenced Job status or not.

4.4 If your Accepted Job is cancelled by the Pro you will have the option of rescheduling the job with the Pro, choosing a different Pro or receiving a refund of your Deposit.

4.5 To reschedule an Accepted Job you will need to contact the Pro directly. Any rescheduling is entirely at the Pros discretion.

5. DISPUTE RESOLUTION

5.1 To resolve any disputes you should contact the Pro directly in the first instance. You can also choose to leave an honest review, subject to the Content Standards below, on the Website.

5.2 We care about your experience and want to ensure we maintain the highest standards possible, if a Pro has not met your expectations and you would like to make a complaint contact us at support@plentific.com and we'll do our best to help.

5.3 If your job qualifies for the Plentific Guarantee protection follow the claim instructions here.

6. LIABILITY

6.1 Plentific provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free.

6.2 To the extent permitted by law, Plentific will not be liable for any direct, indirect or consequential loss or damage whatsoever (including without limitation loss of business, opportunity or profits) arising out of or in connection with your use of our Service.

6.3 In the event that Plentific is found to be liable to you our total aggregate liability is limited to the payments you have made in respect of your Accepted Job.

6.4 Nothing in these Customer Terms will be constructed so as to exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 We are the owner of or the licensee of all intellectual property rights in the Website and our Service. Works including without limitation the Website design, text, graphics and all software and source codes connected with the Website and our Service are protected by trademarks, and other intellectual property rights and laws.

7.2 All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on the Website.

7.3 You assign Plentific a royalty-free, worldwide, transferable, irrevocable, perpetual licence to use or incorporate into the Website and our Service any content you have submitted.

8. ACCEPTABLE USE

8.1 You may use our Service only for lawful purposes.

8.2 You may not use the Website or our Service in any way that:

  • breaches any applicable local, national or international laws or regulations;

  • is fraudulent or has any such purpose or effect;

  • is for the purpose of harming or attempting to harm any person or business in anyway;

  • violates the privacy of others; or

  • transmits any unsolicited or unauthorised advertising or promotional material.

8.3 You may not use a bot, scraper, webcrawler or other automated means to access the Website.  

8.3 You agree not to access without authority, interfere with, damage or disrupt any part of the Website or our Service or any network or equipment used in the provision of our Service.

9. CONTENT STANDARDS

9.1 These Content Standards shall apply to any and all material which you contribute to the Website or our Service. Your contributions must not:

  • contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

  • infringe any copyright, database right or trademark of any other person;

  • be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;

  • be threatening, abuse or invade another's privacy;

  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person; or

  • advocate, promote or assist any unlawful act.

9.2 Where content you upload does not comply with the Content Standards above or requires clarification, Plentific may contact you for further information, before publishing such content.

9.3 Plentific reserves the right to remove or withhold any content which it considers fails to adhere to the Content Standards.

10. PRIVACY

10.1 We collect certain data about you as a result of you using the Website and our Service. This is described in more detail in our Privacy Policy.

11. GENERAL

11.1 We may revise these Customer Terms at any time by amending this page. You should check this page from time to time to take notice of any changes we make, as they are binding on you.

11.2 These Customer Terms shall be governed and interpreted in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts to settle any dispute arising out of or in connection with these Customer Terms.

11.3 If any provision of these Customer Terms is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

11.4 Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11.5 These Customer Terms contain the whole agreement between you and Plentific relating to its subject matter and supersede all prior agreements and arrangements relating to that subject matter.

Appendix 1

MangoPay Terms and Conditions