Real-time workforce planning for optimised service delivery
Housing providers are struggling with inefficient workforce or Direct Labour Organisation planning, resource gaps, and uncontrolled costs. From workforce visibility issues to resident demand for real-time updates, manual job dispatching causes delays and inefficiencies. Our real-time workforce planning solution can help with resource optimisation to achieve operational excellence.
Dynamic scheduling
Ensure your operatives get to the right place, at the right time using global optimisation. Our Smart Bookings enable you to manage work with a real-time view over appointments and job details, all being automatically optimised until an operative is dispatched. All users can be onboarded with custom roles and permissions and controlled access to data.
Real-time dynamic scheduling and route optimisation- Team and individual calendar
- Custom roles and permissions
On-the-go job management
The Android and iOS Field Service mobile app for operatives allows them to easily carry out the jobs they’ve been assigned to and keep residents informed throughout the day.
- Clock in & out of work and see job details
- Chat, upload files, complete risk assessments
- Send travel time estimate & updates for residents
Performance tracking
Track repairs and team performance with granular dashboards and reports to keep costs, delivery, and efficiency KPIs under control at all times.
- Advanced analytics
- Track costs per work order
- Track individual operative performance
Increased resident satisfaction
Prioritise service delivery quality with real-time updates that effectively address resident requests and ensure satisfaction.
Cost and resource optimisation
Assign the right person to the right job, at the right time to minimise operational costs by reducing travel time and delays. Ensure prompt service delivery and meet all SLAs and KPIs.
Reduced CO2 emissions
Optimise routing to minimise travel and fuel consumption, thereby lowering greenhouse gas emissions.
“Plentific has made life easier for L&Q teams using the platform day-to-day. It’s created empowerment, it’s built around our people and it helps us make better decisions for our residents. Jobs are completed in a timely manner, and the insight we gather along the process helps us deliver on our promise to our residents.”
Former Head of Central Operations within Direct Maintenance
L&Q
